Job Description
Job Description: Experienced Dental Administrative Assistant - Pediatric Dental Office
We are seeking a highly organized, compassionate, and experienced Dental Administrative Assistant to join our dedicated team at a busy pediatric dental office. The ideal candidate will be the welcoming face and voice of our practice, ensuring the smooth flow of daily administrative and patient-facing operations. Proficiency in dental insurance filing and exceptional phone etiquette are essential for this role.
Key Responsibilities
Patient Welcome & Scheduling:
Greet patients and their families warmly upon arrival and manage the check-in/check-out process efficiently.
Schedule, confirm, and reschedule patient appointments, managing the clinical schedule to optimize flow.
Maintain and update patient records, ensuring accuracy and confidentiality (HIPAA compliance).
Insurance and Billing (Crucial Skill):
Expertly manage all aspects of insurance filing and claims submission.
Verify patient insurance eligibility and benefits prior to appointments.
Prepare and present treatment plan estimates, clearly communicating patient financial responsibilities.
Follow up on unpaid claims and manage accounts receivable.
Communication (Crucial Skill):
Answer multi-line phones with professionalism and a friendly, calm demeanor.
Direct calls, take accurate messages, and manage communication between patients, parents, and clinical staff.
Handle correspondence, including mail, email, and fax communications.
Office Management:
Maintain a neat, organized, and professional reception area.
Manage office supplies inventory and place orders as needed.
Assist with other general administrative duties to support the practice manager and dental team.
Required Qualifications
Experience: Minimum of 2-3 years of proven experience in a dental administrative role.
Insurance Proficiency: Demonstrated expertise in processing and filing dental insurance claims (PPO and Medicaid knowledge is a plus).
Communication Skills: Exceptional verbal communication skills, specifically proficiency in handling high-volume phone calls and interacting positively with children and parents.
Technical Skills: Proficient in using dental practice management software (e.g., Dentrix, Open Dental, EagleSoft, Curve Dental) and Microsoft Office Suite (Word, Excel).
Soft Skills: Strong organizational and multitasking abilities, a meticulous attention to detail, and a patient, empathetic approach.
Preferred Qualifications
Experience with electronic health records (EHR) systems.
How to Apply
Interested candidates are invited to submit their resume and a cover letter detailing their relevant experience and why they are a good fit for a pediatric dental setting to hampsteadpediatricdentistry@gmail.com
We look forward to hearing from you!
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